Senior Pricing Manager
Salary up to £64,400
Home Working with Manchester City Centre Office
Want to change the world? A career that makes a difference
We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK's original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.
This role is predominantly home working with a requirement to attend out Manchester based head office once per month.
The role:
A fantastic opportunity to join a growing team overseeing and leading Analysts, to drive and deliver pricing recommendations and analytics in line with the Bank's strategic direction for all Retail banking products. The Senior Pricing Manager will partner Retail Product Managers to deliver commercial objectives, optimising pricing to acquire new customers and build relationships with existing customers.
Key Accountabilities:
Customer
- Define and own the end to end customer experience including customer attraction, application, service, usage, customer need changes, key customer help requests, customer interventions, retention strategies and closures.
- Lead review of Pricing in line with Consumer Duty reforms to ensure our products offer fair value and deliver good outcomes for our customers.
- Define and drive delivery of robust analytics to make pricing and rate change recommendations to senior stakeholders and governance committees.
- Identify and put in place analytics to support risk appetite tracking, forecasting, plan performance management and funding requirements.
- Develop and manage effective relationships with key internal stakeholders including the Product Teams, Credit Risk, Treasury and Finance to support delivery of opportunities and to develop changes to pricing and propositions to influence balance movement and product mix.
People/Leadership
- People manage two Senior Pricing Analysts. Enable colleague empowerment and development via stretching objectives aligned to the Bank's strategy and values, effective PDPs and regular 121s, embedding a people-focussed culture where colleague wellbeing is paramount.
- Create and embed a high performance culture though role modelling strong leadership behaviours and encouraging a culture of continuous personal growth.
- Monitor talent and succession planning to ensure high performers are nurtured and retained.
Financial / Commercials
Identify opportunities to embed enhanced Retail Product, Competitor and Customer analytical /MI requirements.
Lead the development and delivery of pricing elasticity and propensity models that result in the delivery of optimal pricing recommendations for the Deposits, Secured and Unsecured lending portfolio.
Risk and process
Identify and manage all regulatory, operational and conduct risks arising from the product set in accordance with the Bank's risk appetite.
Ensure the team continually meet all regulatory, risk and control requirements and the appropriate robust governance arrangements are in place.
Knowledge, Skills and Experience Required:
- Makes decisions within product design, customer experience and commercial outcomes within product line and where representing Product in committees.
- Owns and develops key Financial Models which are governed through Model Risk.
- Determines allocation of pre-determined resources to achieve plans.
- Agrees operational service levels with key stakeholders.
- Prioritises own workload within context of agreed operating plan.
- Operates within the Bank Delegated Authority Framework (Including the Financial Delegated Authority Policy) commensurate with role level.
- Extensive and in depth knowledge of the UK Financial Services marketplace, with proven experience of significant Banking products / categories (product strategies, pricing, analytics, competitor activity, market developments and trends).
- Finance qualification preferred.
- Strong understanding of critical category value drivers and commercial outcomes.
- Proven track record in planning, forecasting and financial interpretation skills.
- Proven track record in stakeholder management.
- Strong communications / Influencing skills evidenced through a number of techniques.
- Technical expertise in analytical tools and techniques.
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support 'Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
- 2 paid days for volunteering per year
- 'MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If your application is selected for recruitment, we will ask if you require any reasonable adjustments in order to proceed to an interview with us. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.