Director of Change Office
Band A
Manchester / Hybrid
The role:
As a Director of Change Office, you’ll be responsible for the establishment, operation and ongoing development of the Bank’s Change Office, through leadership of the central change portfolio management team.
The role ensures appropriate oversight of the Bank’s investment portfolio (including Digital), enabling transparent and independent reporting of delivery progress against key outcomes, financial performance vs envelope, risk and contention management, and delivery execution against the agreed delivery method.
Key Accountabilities:
- Oversight and management of the Bank’s investment portfolio vs agreed performance targets and OKRs
- Ensure that the investment portfolio regulatory obligations are met, within agreed timescales with the regulatory bodies.
- Manage investment portfolio financials, reporting and financial control point updates
- Co-ordination, management, and facilitation of Transformation Committee, acting as Deputy Chair where required.
- Lead on shaping of the Bank’s Investment Portfolio construct, and quarterly and annual prioritisation.
- Update and maintenance of the Bank Change Methodology
- Manage Exec and Board quarterly transformation portfolio updates
- Maintain and manage risks and issues at Bank investment portfolio level.
- Independently assure delivery outcomes and adherence to the Bank Change Methodology
Knowledge, Skills and Experience Required:
- Communicate effectively – translating complex content into digestible messages to facilitate decision making and escalations as appropriate.
- Highly numerate – able to analyse trends / risks and problem solve within varying levels of detail.
- Strong commercial acumen – understands the Financial Services sector; can interpret complex business scenarios, evaluate dynamics and make informed decisions that support strategic growth.
- Deep understanding of process, technology and operational needs and challenges in large scale UK financial service organisations
- Risk Management for an enterprise-wide change portfolio.
- Portfolio and strategic reporting / storytelling to Exec and Board level.
- Strong leadership and line management skills with the ability to inspire large groups of multi-skilled professionals to build high-performing teams.
Technical Capabilities:
- Experience in strategic planning and execution including implementation of complex IT and business change, for investment portfolios of c£100m
- Numerically proficient with strong financial experience to drive value and costs benefit realisation
- Expert knowledge of programme and project management techniques (essential).
- Deep understanding of Project and Operational Risk management (RAID)
- Track record in waterfall and agile software development methodologies/mindset.
What You Can Expect From Us:
- Flexible and home working options
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.