Senior Product Owner
Manchester / Hybrid
Want to change the world? A career that makes a difference
We don’t follow the crowd. Instead, we like to stand out for all the right reasons. We are built on co-operative values that stand strong today. We don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics.
We promote a hybrid working environment, which means you will work at our office in Manchester roughly once a week and then remotely from home. To enable you to work from home, you will need have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life.
The role:
As a Senior Product Owner, you’ll lead the scrum team, providing responsibility for the vision and direction of one of our digital products. From being involved in research through our customers, to defining the roadmap, you’ll have the ambition to drive our product to the next level.
Key Accountabilities:
* Translate user needs from various sources (i.e marketing & data analysis, stakeholder requirements and strategic priorities) into a vision for the product scrum team
Create and refines a prioritised backlog and release roadmap that represents that vision
Create, evolves and delivers new, innovative and engaging propositions that drive customer engagement, self-service behaviour and customer advocacy
Be the main customer advocate within scrum team delivery
Drive the Customer Experience of digital propositions working with the UX team
Drive business change to maximise the delivery of business benefits and outcomes
Provides input to the strategic digital roadmap central to the organisations strategy; resulting in a competitive digital proposition and delivering business benefits
Knowledge, Skills and Experience Required:
* In-depth knowledge of Agile processes and principles and the ability to positively promote the benefits of working this way to stakeholders, cross-functional teams and the wider digital team
* Outstanding communication, presentation and leadership skills;
* Proven evidence of identifying, creating and delivering successful engaging digital propositions that drive customer advocacy and self-service customer behaviours
* Confident in technological advancements across multiple devices
* Excellent organisational and time management skills
* Strong commercial understanding and business acumen
* Creative thinker with a vision – ability to create and shape innovative ideas into engaging customer propositions
* Attention to detail
* Strong customer focus
* Ability to drive continuous improvement
* Significant experience in leading digital change in a regulated environment
* Understanding of Risk management within financial services
* Strong stakeholder management
What you can expect
* Flexible and home working options
* 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
* Competitive pension with up to 10% employer contribution
* Income protection / life assurance
* Commitment to continued learning and development
* Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family.
* 2 paid days for volunteering per year
* ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
* Family friendly policies and supportive working environment
* Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.