Product Manager (Savings & Partnerships)
Remote/Manchester
Permanent position
35hrs per week
Want to change the world? A career that makes a difference.
We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Formed in 1872 in Victorian Rochdale, our bank is built on co-operative values that stand strong today. A lot has happened in 150 years, we don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we’re market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
There has never been a more pressing time for our Bank to focus our efforts on causes that matter to our customers and colleagues. Why not see where you can make a change, and join the UK’s original ethical bank to continue our ambitions to lead the industry on environmental and social issues in 2024 and beyond.
The role:
As a Product Manger within our Savings & Partnership teams, you will define the customer experience and support oversight of delivery across the Bank. You will deliver commercial objectives, target customer outcomes for new and existing customers, and drive changes to our product range to meet our customer needs, all within Bank defined risk appetite.
Key Accountabilities:
- Define and own existing customer experience for the product area, proactively identify opportunities and work across functions to deliver the target customer experience.
- Ensure the product range remains fit for purpose, delivering changes to meet customer needs and market conditions.
- Ensure timely and efficient implementation of agreed pricing and rate changes, including Bank of England Base Rate changes.
- Support a customer-centric culture that inspires and motivates colleagues across Retail Products. Support the cultural transformation required across Retail Products through advocating and encouraging a culture of continuous personal growth.
- Lead activities to ensure delivery of the product P&L, including formulation of ideas to generate potential income and de-risking opportunities.
- Performance Management of the customer experience via effective oversight of delivery areas. In particular oversight of MI, KPIs, change, risks and customer feedback.
Knowledge, Skills and Experience Required:
- Good knowledge of the UK Financial Services marketplace, with proven experience of managing significant Banking products / categories (customer needs, product strategies, pricing, product innovation, product management, regulation, competitor activity, market developments and trends).
- Understanding of critical acquisition category value drivers and commercial outcomes
- Proven track record in stakeholder management.
- Proven track record in product management.
- Strong communications / Influencing skills evidenced through a number of techniques.
- Proven leadership capability
What You Can Expect From Us:
- Flexible and remote working
- 27 days holiday, plus opportunity to buy 5 extra days
- Competitive pension / income protection / life assurance
- Positive, friendly work culture that promotes work life balance
- Commitment from employers on continued learning & development
- Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy, GP’s for both you and your family
- 2 paid days for volunteering per year
- ‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environmen
- Recognition scheme and a culture in which we celebrate success
- Colleague network groups committed to inclusion and diversity within our Bank.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.